Contact Homeply
One inbox, read by people. Email hello@homeply.co.uk and we will reply within two working days, usually sooner. There is no call centre and no ticket queue.
What can we help with?
Homeowners
Questions about an enquiry you have made, who was matched, or how the service works. Include the email address you used and the postcode, and we can find it straight away.
Professionals and partners
Joining Homeply, verification evidence, your coverage, credits, invoices or lead disputes. Existing partners can raise disputes directly from the lead in their dashboard.
Press, partnerships and suppliers
Media requests, data for a story, integrations, or working together. Tell us what you need and any deadline.
Complaints
If something has gone wrong with the Homeply service, email hello@homeply.co.uk with "Complaint" in the subject and tell us what happened. We acknowledge complaints within 2 working days and aim to resolve them within 10. A person, not an automated system, makes the final call.
Complaints about a professional's work should be raised with that professional first, because your contract is with them. Tell us too: it informs verification, reviews and whether they keep receiving enquiries. The full process is in our terms of use.
Your data
To see, correct or delete the personal information we hold about you, email hello@homeply.co.uk from the address you used with Homeply. We respond within one month, as the law requires, and usually much faster. Details are in our privacy policy, and you can also contact the Information Commissioner's Office at ico.org.uk.
Homeply is registered in England and Wales, company no. 14448440.