Terms of use

Homeply (company no. 14448440, registered in England and Wales) introduces homeowners to independent, verified property professionals. We are an introduction service: we are not a party to any contract you enter with a professional, we do not carry out the work ourselves, and any quote, advice or service you receive is the responsibility of the professional who provides it. The service is free for homeowners, with no obligation to hire anyone.

By submitting an enquiry you confirm the details are accurate, that the enquiry is genuine, and that you agree to us sharing your details with matched, verified professionals who will contact you directly about it. You choose the maximum number of professionals (from four to six) when you submit, and you may hear from fewer depending on coverage. We show you who was matched. Professionals may only use your details to respond to your enquiry; if any partner misuses them, tell us and we will act on it.

Professionals pay us a fee to receive enquiries. They set their own prices and quote you directly, and we take no commission on any work you go on to commission.

Matches are selected by service, postcode coverage and availability - never by who pays us more. No professional can buy a higher ranking or preferential placement.

Who can review: only customers whose enquiry was delivered to that professional through Homeply. We do not accept reviews from any other source, and we never write, commission or incentivise reviews.

Moderation: reviews are checked before publication. We publish honest positive and negative reviews alike, and only decline or remove a review where it is unlawful, offensive, includes personal data about others, relates to a different business, or we have good reason to believe it is not genuine. We do not remove reviews because a partner dislikes them.

Responses and appeals: partners may post one public response to a review. Either side can ask us to re-check a moderation decision by emailing hello@homeply.co.uk; a person, not an automated system, makes the final call.

Professionals receive enquiries under our partner terms, which cover verification, credits, lead delivery, invalid-lead credits and disputes.

You must not submit false enquiries, impersonate others, scrape or resell content or data from the site, or use the service to send marketing. We may suspend access for misuse.

If something goes wrong with the Homeply service, email hello@homeply.co.uk. We acknowledge complaints within 2 working days and aim to resolve them within 10. Complaints about a professional's work should be raised with that professional first, since your contract is with them - but tell us too: it informs verification, reviews and whether they keep receiving enquiries. Complaints about data are covered in our privacy policy, and you can also contact the ICO.

We work hard to verify partners and run a reliable service, but we do not guarantee any professional's work, pricing, availability or conduct, and we are not liable for losses arising from a contract between you and a professional. We are not liable for events outside our reasonable control or for business losses of business users. Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or your statutory consumer rights.

We may update these terms; material changes will be flagged on this page with a new date, and continued use of the service after that means the updated terms apply. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction (if you live in Scotland or Northern Ireland you may also use your local courts). Contact: hello@homeply.co.uk.